FREQUENTLY ASKED QUESTIONS
Welcome to the Surroundwise INC (“Company”) website. To help you better understand our products and services, here are some frequently asked questions and their answers. If you have any other questions, please feel free to contact us.

  1. What is Surroundwise INC?
    Surroundwise INC is an online retailer specializing in selling Indian handicrafts, including bracelets, rings and necklaces. We are committed to providing customers with unique and high-quality handicrafts that showcase India’s rich culture and traditions.
  2. How do I browse and purchase products?
    You can browse through our website to view a variety of handicrafts. Each product page contains detailed descriptions, prices and availability. Select the products you want to purchase, click “Add to Cart”, and proceed to checkout.
  3. Where can I check the status of my order?
    You can check the status of your order on the “My Orders” page by logging into your account. If you do not have an account, you can check the status of your order through the link in the order confirmation email.
  4. Can I change or cancel my order after purchase?
    If you wish to change or cancel your order, please contact us as soon as possible. We will try to accommodate your request before the order is processed. If the order has already been shipped, we will not be able to cancel the order, but you can still return it according to our return policy.
  5. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards (such as Visa, MasterCard, American Express), and other secure payment methods. All payment information is processed in an encrypted manner to ensure your safety.
  6. What is your shipping policy?
    We provide standard shipping services for orders within the United States. Shipping costs and estimated delivery times will be displayed at checkout based on your specific location and selected shipping method. We will do our best to ship on time.
  7. How to handle returns and exchanges?
    If you are not satisfied with the product you purchased, you can request a return within 30 days of receiving the product. Please ensure that the product is unused, undamaged, and in its original packaging. Please refer to the Return and Exchange Policy section of our website for detailed return and exchange procedures.
  8. How to contact customer service?
    If you have any questions or need assistance, you can contact us via:
    ● Email: help@surroundwise.site
    ● Phone: +1 5599191010
  9. What is your privacy policy?
    We value your privacy and are committed to protecting your personal information. Our privacy policy details how we collect, use and protect your data. You can find a link to the privacy policy at the bottom of our website.
  10. What is the quality assurance of the products?
    We are committed to providing high-quality products and all handicrafts are strictly inspected. If you find any quality issues when you receive the goods, please contact us in time and we will handle the relevant issues for you.
  11. Do you provide international shipping?
    Yes, we do provide international shipping, please refer to our shipping information terms for details.
  12. How to get offers and promotions?
    Please follow our official website and social media pages, and provide your email address when registering to receive newsletters so that you can be the first to know about our special offers, promotions and new product launches.

If you still have questions about the above questions, please feel free to contact our customer service team. Thank you for choosing Surroundwise INC. We look forward to providing you with excellent service and products!