REFUND AND RETURNS POLICY
Thank you for choosing Surroundwise INC to purchase Indian handicrafts (bracelets, rings, necklaces). We are committed to providing high-quality products and a great shopping experience. If you are not satisfied with your purchase for any reason, we offer the following refund terms.

  1. Refund Policy Overview
    ● Hassle-free refund period: If you are not satisfied with your purchase, you can apply for a refund within 30 days from the date you received the product.
    ● Return conditions: The product must be unused and in its original packaging, including all labels and instructions. We reserve the right to refuse damaged or incomplete products.
  2. Apply for a refund
    To apply for a refund, please follow the steps below:
    ● Contact Customer Service: Please contact our customer service team via email. Please provide your order number and the reason for the refund.
    ● Get a Return Authorization: Our team will provide you with a return authorization number and return address. Please make sure to indicate this authorization number on the return package.
    ● Returning the product: Please package the product properly and send it back to the specified address. We recommend that you use a trackable courier service to ensure the safe delivery of the package.
  3. Refund Processing
    ● Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 5-7 business days.
    ● Refunds will be refunded to the original payment method. If you paid by credit card, the refund will be refunded to the credit card account you used for purchase.
  4. Shipping Costs
    ● If you are returning an item because it is the wrong item or the item is defective, we will cover the return shipping costs.
    ● If you request a refund for personal reasons (such as dislike, wrong size, etc.), you will be responsible for the return shipping costs.
  5. Special Circumstances
    ● Discounted Items: No refunds will be accepted for items marked “Final Sale” or “Non-Returnable”.
    ● Gifts: If the item was purchased as a gift, the refund will be returned to the original purchaser. If you are a gift recipient and wish to request a refund, please contact our customer service team.

Thank you for choosing Surroundwise INC. We look forward to providing you with excellent service and quality Indian handicrafts!