SHIPPING INFORMATION
Welcome to the website of Surroundwise INC (hereinafter referred to as “the Company”). We are committed to providing you with efficient and reliable shipping services. Below are detailed information about our shipping policy, including the terms of domestic and international shipping.

  1. Shipping Areas
    Surroundwise INC provides the following shipping services:
    ● Domestic Shipping in the United States: We provide shipping services to all states within the United States.
    ● International Shipping: We also support international shipping, allowing customers around the world to purchase our products.
  2. Shipping Methods and Express Courier Companies
    We work with several well-known express delivery companies to ensure that your order can be delivered safely and on time. Our shipping partners include:
    ● Domestic Shipping in the United States:
    ○UPS
    ○FedEx
    ○USPS
    ● International Shipping:
    ○DHL
    ○FedEx International
    ○UPS International
  3. Shipping Costs
    Shipping costs are calculated based on the weight of the order, the destination, and the shipping method selected. You can view the exact shipping costs during the checkout process.
  4. Estimated Shipping Time
    ● Domestic Shipping in the United States:
    ○Standard Shipping: Expected to arrive within 5-10 business days.
    ●International Shipping:
    ○International Standard Shipping: Estimated delivery time is 7-14 business days, depending on the destination country and region.
  5. Order Processing Time
    All orders will be processed within 1-2 business days after payment confirmation. Please note that processing time does not include shipping time.
  6. Order Tracking
    Once the order is shipped, you will receive an email with tracking information. You can use this information to track your order status in real time on the courier’s official website.
  7. Duties and Import Taxes
    For international orders, you may be required to pay customs duties and import taxes, the specific amount depends on the relevant regulations of the destination country and region. Please note that customs duties and taxes are not included in our shipping costs and are borne by you.

Thank you for choosing Surroundwise INC, we look forward to providing you with excellent service and products!